Refund & Cancellation Policy
Digital downloads are not returnable or refundable. There are no exchanges based on the production values of the download. sanjayroshantalwar.com does not create the content sold which is done by record companies, artist, producers, etc. Once downloading has commenced sanjayroshantalwar.com cannot accept cancellations or provide any refunds. We provide audio samples of 30 to 90 seconds on nearly all tracks for sale at a bit rate of mp3 128kbps, and encourage you to sample the audio before committing to a purchase.
We Do honor requests for refund on the following reasons:
- • Non-delivery of the service,: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- • Download and unzipping issues: it may happen so that you are having problems while downloading the Music file or its unzipping. Claims regarding such issues must be submitted to us. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- • Major defects: although all the Music files are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us for approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the Mudic file of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
- • Music Files not-as-described: Such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased Music file is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our music section.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our Music Files with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
